Service

Our company has been focusing on pre-sales and after-sales service to customers for many years, providing users with satisfactory solutions, high-quality products, perfect after-sales service, is our consistent commitment to win the satisfaction of every customer.

Optimization of program design
We communicate patiently with the user to understand the user's actual needs, to provide users with optimized and reasonable design solutions...
Long-term guarantee of spare parts
We guarantee to provide users with at least 10 years of spare parts service, to avoid the aging of equipment components caused by idle equipment...
Equipment upgrading and remodeling
We fully consider the user in the process of enterprise development, production capacity, energy saving and other new needs, we provide you with new transformation programs, saving your money...
Operation training service
When the equipment is delivered, we provide your staff with comprehensive training services in the use of equipment, maintenance, simple maintenance, and provide written documents to avoid staff turnover caused by equipment downtime...
Incoming Material Testing Service
We have a perfect material testing center, welcome new and old users to provide a variety of materials on-site test material...

Service flow
1、Pre-sale: 
  The establishment of the file, get in touch with the customer, the introduction of the factory technology and equipment related to the situation, to understand the needs of the user, recommend the appropriate equipment, the implementation of test materials and related technical preparations, improve the technical parameters.
2、Sale:
  Provide users with relevant drawings, technical information, coordinate the user equipment installation and construction, inform the user of the production speed, production quality. Ensure that the user project progress and equipment manufacturing synchronization and coordination. Handle emergencies, and maintain good communication with users.
3、After sale:
  ① sent to the user to guide the installation, responsible for commissioning until the delivery of use.
  ② responsible for the operation of the user's personnel, maintenance skills training.
  ③Provide spare parts with good quality and price for a long time.
  ④ equipment warranty period of one year, within one year after acceptance due to equipment damage caused by the quality of the equipment itself, is responsible for free maintenance, such as faults caused by improper operation of the charge for the cost of labor, and the implementation of 48 hours of service and maintenance, i.e., in the receipt of the user's message within 24 hours of the first user's questions must be answered, such as can not be resolved over the phone, then in the next 24 hours rushed to the scene of the user to solve the problem.